Mindtree 2021 Opening for Freshers to Experience - Quality Analyst
Mindtree Campus Drive, Recruitment, Careers, Eligibility, Salary, Skills, Selection Process: Mindtree is going to hire right candidates through off campus. The candidates who have completed BE, BTech with below mentioned skills are eligible to apply. Here you can get detailed description like company address, date of interview, eligibility details, selection process, registration link, apply link, all together in a single page given below. If you are really wish to make your career with this company you can use this recruitment. Follow daily updates for currently trending jobs in major cities.
Company Profile :
Mindtree : Mindtree Limited is a global information technology solutions company with revenues of over USD 400 million. Our 11,000 experts engineer meaningful technology solutions to help businesses and societies flourish. Mindtree’s consulting-driven approach makes us a strategic partner to over 40 Fortune 500 enterprises. Mindtree is a USD 500+ million IT services company, delivering technology services and accelerated growth for Global 1000 companies, by solving complex business challenges with breakthrough technical innovations. Mindtree specializes in e-commerce, mobility, cloud enablement, digital transformation, business intelligence, data analytics, testing, infrastructure, EAI and ERP solutions.
Company Website : www.mindtree.com
Designation: Quality Analyst
Education: BE, BTech
Experience: 0-2 years
Job Location: Bangalore
Salary: Best in Industry
Job Description :
- Daily calls/ incidents/SRs audits & review to ensure quality and accuracy of the data.
- Sharing timely feedback to avoid the commonly occurring errors
- Sharing weekly dashboard to furnish the pain points and sharing improvement areas
- Regular 1-0-1 discussions with the L1/L2 for the incidents/SR/calls audited identifying training needs
- Publishing stats to the engineers regularly and ensuring timely feedback is given
- Ageing ticket review and analysis to share process improvement ideas and suggestions
- Makes process recommendations for improvements and service enhancements
- Share training needs for L1 as per the audits done
- Conducting communication/process training as and when there is a need
- Conduct regular team huddles and share important information with respect to process/procedures
- Audit/review incidents/SR/Calls for the users who give a D-Sat survey and maintain the database for findings process gaps/improvement ideas
Job Qualification and Skills Required :
- Excellent written and verbal communication skills with hands on experience on audit/feedback mechanism
- Sound knowledge of ITIL Methodologies & best practices
- Strong customer service skills
- Good working knowledge of MS-Word, Excel, PowerPoint and Outlook, Visio, etc.
- Technical knowledge of Windows OS – various versions, O365, Active Directory, Citric, VMWare, basic Networking knowledge
- Hands on experience of working on ITSM tools like – Manage Engine, ServiceNow, BMC Remedy, etc.
- Excellent training, coaching and mentoring skills
- Quick learner and understand the nitty-gritties of a complex working structure
- Good interpersonal skills, time management and detail oriented
- Ability to identify process gaps and suggest improvements
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Step by step instructions to Apply For this Jobs 2021 :
Qualified competitors apply this drive in online through the link below ASAP. Shortlisted Candidates will get the venue details and selection procedure through email.
Step#1: Go to the above link, enter your Email Id and give submit.
Note: If Already Registered, Directly Apply Through Step#4.
Step#2: Check your Inbox for Email with subject – 'Activate your Email Subscription '
Step#3: Open the Email and click the confirmation of your Subscription. Everything is DONE !
Step#4: Click Here to Apply Now !
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