Deloitte Recruitment 2022 - Freshers - Customer Support - Analyst - Apply Now - HrReferral

Deloitte Recruitment 2022 - Freshers - Customer Support - Analyst

Deloitte Recruitment 2022 : Deloitte has to recruit candidates for Customer Support - Analyst position through off campus in Hyderabad. The candidates who are Finished in Any Degree are eligible to apply for this position. Applications are invited from eligible applicants. Therefore, those who are eligible and interested should apply online.

About the Role:

• Job Category       :   Private jobs

• Job Role      :   Customer Support - Analyst

• Qualification      :   Any Degree

• Total Vacancy    :   Various

• Experience :   Freshers

• Job Location      :   Hyderabad

• Salary                 :   As per norms

Job Description For Deloitte Recruitment 2022:

This position is responsible for providing Service Support for various software applications, with a high degree of customer satisfaction, expertise, accuracy and timelines. Keep users informed about their Incidents’ status at agreed intervals. Log all Incident/Service Request details & functions as the first point of contact for users.

What you’ll do

• Customer handling skills – Call etiquettes 

• End to End ticket management

• Basis ITIL concepts of Incident, problem & change management is must

• Experience in managing voice & non-voice support (Calls, chats & email)

• Adhering to SLAs like response time of an email & chat. ASA for calls & etc.

• Performing as per set standard on metrics like C-SAT, AHT, FCR, schedule adherence, escalation threshold, quality scores, & etc. Zero RED light calls for entire year. Understanding on above metrics is mandate

• Client value add, prioritization of issues, VIP support and calculating business impact are basic expectations from the person who would work in this role

• Process incoming service requests, incidents and change requests and formulate appropriate response

• Manage multiple support mailboxes and respond to emails

• Triage and troubleshoot issue(s) reported on all applications.

• Report and record any new defects on all applications.

• Communicate with end users including external (non- Deloitte) client users, this includes contacting Partners, Directors and Senior Managers from client organization

• Troubleshoot and resolve technology related issues on technologies such as MS Office, and custom-built applications primarily on Microsoft stack (ASP.NET, C#, Active Directory and DPASS)

• Provision user accounts for external (non- Deloitte) client users

Job Qualification and Skills required For Deloitte Recruitment 2022:

• Have passion on technical knowledge learning and be a quick learner

• Provides customer service support to the organization by obtaining, analyzing and verifying the accuracy of information in a timely manner

• Initiates and/or implements corrective action as needed, in order to ensure that an excellent standard of service and a high level of customer satisfaction is maintained

• Have demonstrated ability to work in a fast-paced, dynamic environment, prioritizing work and adjusting to changing business demands

• Exceptional attention to detail, relevancy, authenticity, and accuracy of information gathered; ability to structure, organize and synthesize data quickly with the end-user perspective in mind.

• Enthusiastic self-starter with a can-do attitude, delivering a consistent high level of performance.

• Exceptional attention to detail and willingness to work in a demanding and results-oriented global business environment with frequently changing priorities.

• Ability to work under strict deadlines, prioritize and multitask work assignments, take ownership and adhere to strict internal quality assurance processes.

Technical Requirements:

• Any Graduate        . 

• 0-1 year experience

• Excellent Customer service (Phone / Chat / Emails)

• Excellent spoken English Language proficiency

• Proficient with MS-Office

• ServiceNow experience preferred

• Exposure to application support, ITIL framework etc.

• Excellent written & verbal skills

• Customer Service experience

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Step by step instructions to Apply for Deloitte Recruitment 2022:

Qualified competitors apply this drive in online through the link below ASAP. Shortlisted Candidates will get the venue details and selection procedure through email.

                                       Register Here

Step#1:   Go to the above link, enter your Email Id and give submit. 

Note:       If Already Registered, Directly Apply Through Step#4. 

Step#2:   Check your Inbox for Email with subject – 'Activate your Email Subscription '

Step#3:   Open the Email and click the confirmation of your            Subscription. Everything is DONE !
Step#4: Click Below to Apply

Double Click to Apply Online !