Amdocs Careers 2023 - Fresher - Technical & Business Operations Agent
Amdocs Careers 2023 : Amdocs has to recruit candidates for Technical & Business Operations Agent position through off campus in Pune. The candidates who are Finished in BE/B.Tech/ BSc/BCA are eligible to apply for this position. Applications are invited from eligible applicants. Therefore, those who are eligible and interested should apply online.
About the Role:
- Job Category : Private jobs
- Job Role : Technical & Business Operations Agent
- Qualification : BE/B.Tech/ BSc/BCA
- Total Vacancy : Various
- Experience : Freshers
- Job Location : Pune
- Salary : Best in Industry
Job Description For Amdocs Careers 2023:
- You will serve as first point of contact for incidents and service requests from end-users.
- You will appropriately categorize, prioritize, and escalate incidents and service requests that cannot be resolved
- You will provide simple solutions at a basic level based on script/methods and procedures
- You will handle all queries pertaining to incidents via email, phone, and the ticket system based on the defined process
- You will coordinate the communication (calls, emails, situation room, and so on) for all critical issues
- You will dispatch cases to be handled by the appropriate function (based on understanding the product, and service)
- You will identify issues that could be resolved at the first level (mark as duplicates, identify non-issues, re-dispatch, and so on).
Qualification and Skills Required for Amdocs Careers 2023:
- Recent graduates; experience is an added value
- Experience with ticket-handling system is an advantage
- Documentation skills, excellent verbal and written communication skills Experience in using MS Office and end-user applications
Why you will love this job:
- You will have a wide scope of activities
- You will have excellent products and solutions
- You will have scope for professional development
Step by step instructions to Apply for Amdocs Careers 2023:
Qualified competitors apply this drive in online through the link below ASAP. Shortlisted Candidates will get the venue details and selection procedure through email.
Step#1: Go to the above link, enter your Email Id and give submit.
Note: If Already Registered, Directly Apply Through Step#4.
Step#2: Check your Inbox for Email with subject – 'Activate your Email Subscription '
Step#3: Open the Email and click the confirmation of your Subscription. Everything is DONE !
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