Unisys Careers 2023 - Fresher - Service Desk Associate
Unisys Recruitment 2022 : Unisys has to recruit candidates for Service Desk Associate position through off campus in Bangalore. The candidates who are finished in Any Degree are eligible to apply for this position. Applications are invited from eligible applicants. Therefore, those who are eligible and interested should apply online.
About the Role:
- Job Category : Private jobs
- Job Role : Service Desk Associate
- Qualification : Any Degree
- Total Vacancy : Various
- Experience : Freshers
- Job Location : Bangalore
- Salary : Best in Industry
Job Description For Unisys Careers 2023:
The primary role of a service desk associate is to answer customer requests for assistance by email, chat, web or over the phone. This role is crucial to ensuring customer requirements are met in terms of communication, prioritising, escalating and resolving incidents and requests.
Responsibilities:
- First point of contact for all end user reported issues or requests
- Typically provides technical support for Internal and External customers
- Responsible for providing the first-line of telephone technical support of hardware, Operating Systems, sub-systems and/or applications for customers and/or employees
- Applies basic diagnostic techniques to identify problems, investigate causes and recommend solutions to correct common failures
- Takes end to end Ownership of End User Issues till resolution and follow up as mandated by the process requirements
- Escalates complex problems to the Remote Support Engineering staff or Field Engineering
- Maintains call quality and response times as per the agreed SLA's. Maintains records of calls and ensure all cases are updated in the system
- Support multiple clients through customer service professionalism and insight
Responsibilities and Skills Required for Unisys Careers 2023:
Skills, Experience & Qualifications:
- Fresher
Key Skills:
- Excellent verbal and written communication.
- Good Knowledge on Operating Systems, Hardware, Networking and MS Applications
- Good knowledge of Microsoft Office Suite (Word, Excel, Outlook etc.)
- Multitasking and coordination skills
- Excellent judgment skills to be able to properly evaluate situations and immediately provide effective solutions
- Willingness and ability to work in shifts (24 x 7)
Minimum Education Required:
- A minimum qualification any Engineering and Non-Engineering Graduates (2020 and 2021 Batch)
- Education, training and/or relevant experience equivalent to the completion of a relevant certificate course and/or relevant experience in Information Technology service delivery Relevant IT qualifications to a tertiary level
Step by step instructions to Apply for Unisys Careers 2023:
Qualified competitors apply this drive in online through the link below ASAP. Shortlisted Candidates will get the venue details and selection procedure through email.
Step#1: Go to the above link, enter your Email Id and give submit.
Note: If Already Registered, Directly Apply Through Step#4.
Step#2: Check your Inbox for Email with subject – 'Activate your Email Subscription '
Step#3: Open the Email and click the confirmation of your Subscription. Everything is DONE !
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