Orcapod Consulting Services Pvt. Limited is hiring Service Desk Engineer/ Technical Support - HrReferral

Orcapod Consulting Services Pvt. Limited is hiring Service Desk Engineer/ Technical Support 

Work Experience : 0 - 4 yrs 

Job Location - Pune 

Shift- Rotational shift ( Transportation Available)

Bonds - 2 Years

ESSENTIAL SKILLS/ PERSONALITY TRAITS:

• Excellent written and verbal communications skills (English)
• Excellent Troubleshooting skills, search skills, ability to approach problems logically
• Tier 1 Production Application trouble shooting skills Windows, Networking etc
• Willing to work in 24X5 environment
• Excellent Customer service skills
• Customer service orientation and ability to work in a team
• Good interpersonal and communication skills
• Excellent Soft skill, Communications skills (Voice & Email) to handle customers across the globe
• Good typing skills
• Sales Force Certification preferred

Job Responsibilities-

• Ensure on meeting daily KPIs
• Receiving and making end user calls
• Provide first level resolutions
• Ticket creation/Categorization / Prioritization
• Ticket escalation to respective Support Group
• Incident resolution and recovery
• International Voice Process Experience must

Please go through the details and share me your interest for the same along with your CV and these details on orcapod.shwetaGupta@gmail.com

Current CTC (Fixed + Variable)

Expected CTC

Notice Period

Apply Now: orcapod.shwetaGupta@gmail.com