Hewlett Packard(HP) Recruiting Fresher 2021 - Customer Solution Associate
At Hewlett Packard Enterprise, we bring together the brightest minds to create breakthrough technology solutions that advance the way people live and work. What sets us apart? Our people and our relentless dedication to helping our customers make their mark on the world.
We are a team of doers, dreamers and visionaries; inspired by our purpose and driven by our strategy. We live by our three values: partner, innovate and act.
Our legacy inspires us as we forge ahead, always pushing to discover what’s next. Every day is a new opportunity to advance and grow ourselves, our company and the industry. Some people call it an obsession, we call it a way of life.
- Provide professional solutions to the company end-users, dealers and service providers originating from unresolved escalated case issues received via telephone and written correspondence.
- Provide an escalation link for the company field employees, executives and channel regarding customer satisfaction issues including availability, price dissatisfaction, product safety issues, complaints with the company and/or its representatives, and complaints regarding an authorized dealer or channel.
Organization Name | HP ( Hewlett Packard ) |
Job Category | Private Jobs |
Job Role | Customer Solution Associate |
Educational Qualification | BE/B. Tech /ME/M. Tech (CS/IT) or MCA or MS/MSc (CS) |
Total Number of Vacancy | Unknown |
Job Location | Chennai |
Salary | As per Company Standards |
Experience | 1 - 2 Years |
Company Website | www.hpe.com |
- Day-to-day query handling
- Troubleshooting Skills
- Coordinating with Various support teams(IT/GBS/Business SME)
- Generate Daily reports
- Elevating SD/IM tickets with IRC
- Monitoring UMC room
- Handling SR Dash Chat/Telephone Queries
- Query resolution and replying to client emails
- Tracking & Maintaining data
- Meeting customer demands ( Turnaround Time & Accuracy parameters)
- Participating in business calls with clients
- Analyzing root causes and resolving
- End to End process understanding, perspective and performing the role
- Good communication skills, both oral and written
- Should be comfortable with MS-Office
- Should have had experience working in troubleshooting applications, handling customers.
- Email etiquette
- Willingness to work 24*7


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