Black & White Business Solutions Pvt. Limited is hiring Technical Support Engineer (L1/ L2) - HrReferral

Black & White Business Solutions Pvt. Limited is hiring Technical Support Engineer (L1/ L2) 

Job Location - Bangalore 

Job Description

Any Graduate B.E/ B.Tech / B.Sc / BCA / BBA /MCA /M.Tech with 1 year BPO Experience can appear for Multiple MNC BPO`s , Free placement @ Black and White Business Solutions Pvt. Limited

Experience : Experience

Salary: Upto 4.5 lpa

Shifts : UK/ US/ Australian Shift/ Pilot Process/ Graveyard Shift/ Day Shift/ Rotational Shifts

Designation : Technical Support Analyst /Sr.Technical Support Associate/ Process Associate/ Sr Process Associate/ Customer Support/ Sr Customer Support / QA (Quality Adviser)

Technical Skills:

Trouble shooting/ Command for IP Address/ Adobe Photoshop/ ticketing tool/ RAM/ ROM/ Networking LAN/ VAN/ WAN/ Configuration/ Versions of Windows MS/ Office 365 /Control panel/ Internet setting

Job Responsibility:

• Engaged in handling calls and Email Chats of Enterprise & different business units (Internal & External)
• Provide World Class Customer Service.
• End to Transaction of Reports.
• Need to maintain Accuracy in Reports.
• Ability to work effectively in a team environment Pleasant, professional, and courteous personality skills
• Excellent verbal and written communication skills
• Providing Voice support to Internal and External End Users. The job will require you to handle inbound calls / emails / chats regarding technical issues for end users.
• Perform problem cause analysis
• Resolve customer queries and achieve customer delight.
• Ability to Identify Opportunity and Implement Process Improvements
• Has technical experience and skills in the areas of problem determination, creativity and analysis.

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