Softenger India Private Limited is hiring Application Support Engineer - Java - HrReferral

Softenger India Private Limited is hiring Application Support Engineer - Java  

Work Experience - 2 - 4 yrs 

Job Location - Mumbai 

Job Description

AREA OF RESPONSIBILITY:

Diagnosing, troubleshooting, and developing new solutions that solve the root cause of customer problems in tickets elevated from our L1 support team or internal teams.

Writing step-by-step processes, technical solutions, and ticket updates to customers using clear and concise English. Escalating L3 related issues to the Development team and coordinating to fix the bugs by regular follow ups.

MAIN RESPONSIBILITIES: TO GUARANTEE:

• Smooth running of the Applications in Production Environment
• Deployment
• Support SLA
• Timely response to the customers Management TO CONTRIBUTE:
• Provide functional and/ or technical support for resolution of customer problems, incidents, issues, requests and queries. Liaise with other support teams, or product teams as required to resolve requests issues in a timely manner. Change Incident Problem Management related to their application domain

ESSENTIAL FUNCTIONAL SKILLS COMPETENCIES

• Stock Market Knowledge (MANDATORY)
• Basic Scripting and Programming Experience.
• Good communication skills with Client facing exposure and support mindset

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